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Cancellation policy


You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (Timbercoast GmbH, Steinstraße 15, D-26931 Elsfleth, Phone: 04404-8279621, E-Mail: info@timbercoast.de) by means of a clear statement (eg a letter sent by post or e-mail) about your decision to revoke this contract. You can download and use the sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will return to you all payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such reimbursement, we will use the same means of payment that you have chosen in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case not later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is kept if you send the goods before the end of the deadline of 14 days.

Costs and expenses of returning the goods are born by you.

You shall only be liable for any damage or loss in value of the goods, if this damage or loss in value can be attributed to unnessarry handling for the purpose of checking the quality, characteristics and functioning of the goods.

Download revocation form

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